Privacy Policy
Big Dog Energy is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
This Privacy Policy applies to all Personal Information collected by Big Dog Energy via our website www.shopbigdogenergy.com.
What is Personal Information?
The Privacy Act 1988 (Cth) currently defines “Personal Information” meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:- Whether the information or opinion is true or not; and
- Whether the information or opinion is recorded in a material form or not.
What information do we collect?
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: names, addresses, email addresses and phone numbers.
How we collect your Personal Information
- We may collect Personal Information from you whenever you input such information into the website and from correspondence via email and social media platforms.
- We also collect cookies from your computer which enables us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
Purpose of collection
- The purpose for which we collect Personal Information is to provide you with the best service experience possible on the website.
- We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
- We customarily disclose Personal Information only to our service providers who assist us in operating the website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. Alternatively, you can contact us at hello@shopbigdogenergy.com to unsubscribe.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Third party providers used by us will only collect, use and disclose your Personal Information as necessary to allow them to perform services they provide to us. We recommend you read their Privacy Policies.
You should remember that certain third party providers may be located in or have facilities located overseas and in a different jurisdiction. If you make a transaction that involves a third-party provider, your Personal Information may become subject to the laws of the jurisdiction in which that third party service provider or its facilities are located.
Once you leave our website or where you are redirected to a third party website, our Privacy Policy or our website’s Terms and Conditions no longer apply to you.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Big Dog Energy will not charge any fee for your access request.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you would like to access, correct, amend or delete your Personal Information, have any queries or would like to register a complaint about our Privacy Policy please contact us at: hello@shopbigdogenergy.com