Terms and Conditions

Website Terms and Conditions of Use

These terms and conditions (the “Terms and Conditions”) govern the use of www.shopbigdogenergy.com (the “Site”). This Site is owned and operated by Big Dog Energy (ABN 92317406962). This Site is an ecommerce website.

 By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Effective Date: 26 August, 2024

Intellectual Property

All content published and made available on our Site is the property of Big Dog Energy and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Copyright in the Content on this Site is owned or licensed by us unless otherwise indicated. No content on this Site may be adapted, reproduced, uploaded to a third party, linked to, framed, distributed or transmitted in any form by any process without the prior written consent of us. 

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent; or
  • Post any material that may be deemed inappropriate or offensive.

    If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

     

    Accounts

    When you create an account on our Site, you agree to the following:

    1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
    2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

      We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

       

      Sale of Goods

      These Terms and Conditions govern the sale of goods available on our Site and these Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible, however we cannot guarantee that all of the content is completely free from errors. If you notice an error please let us know through the contact details below and we will seek to correct it. If you purchase Goods that do not match the description on our Site, your Consumer Rights may entitle you to a refund, repair or replacement of the Goods.  

      Orders

      By placing an order for any of the Goods listed on our Site, you are making an offer to purchase the Goods at the price specified on the Site at the time you place the order (Offer). 

      Once an order has been processed, it cannot be cancelled. The item(s) may be returned in accordance with our Shipping and Returns Policy.

      If you have made a mistake with your shipping details, please contact us immediately on hello@shopbigdogenergy.com. We will make every effort to update the address details however cannot guarantee that updates will be made where the order has already been shipped.

      We reserve the right to modify, reject or cancel your order wherever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt or any refund.

      Payments

      Payments must be made at the time of submitting your Order. We accept the following payment methods on our Site:

      • PayPal;
      • Visa;
      • Mastercard;
      • American Express;
      • Apple Pay;
      • ShopPay.

      When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

      If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reserve your transaction.

      Shipping and Delivery

      Please refer to our Shipping and Returns Policy.

      Damaged or Missing Goods

      Big Dog Energy takes care to ensure products are packed safely and securely. Any items damaged during delivery due to our fault will be replaced upon receipt of the damaged goods to our postal address. Any packages that are lost or stolen whilst in transit will only be replaced at our discretion and upon contact of the delivery partner. 

      Returns

      Please refer to our Shipping and Returns Policy.

      Presale Events

      Please refer to our Pre-Sale Terms and Conditions.

      Promotions and Sales

      Promotions and sales may occur from time to time, and all goods and products purchased will be handled in accordance with these Terms and Conditions and our Shipping and Returns Policy.

      Consumer Protection Law

      Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

      In Australia, Consumer Rights include that goods will be of acceptable quality and match their description. You can access more information about your rights from the Australian Competition & Consumer Commission and other consumer organisations.

      Limitation of Liability

      Big Dog Energy and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages and expenses including legal fees from your use of the Site.

      Indemnity

      Except where prohibited by law, by using this Site you indemnify and hold harmless Big Dog Energy and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

      Severability

      If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

      Changes

      These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site or Social Media.

      Contact Details

      Please contact us if you have any questions or concerns. Our contact details are as follows:

      hello@shopbigdogenergy.com